ATLAS
Conversational AI Platform
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Built with Omniscient AI — discover the team and services behind Atlas.
Atlas answers calls, replies across chat and messaging, books appointments, follows up with leads, and gives your team the context to take over when a human is needed.
Atlas helps support teams turn every customer conversation into a faster, smarter resolution.
Automate voice, chat, email, and messaging workflows with AI agents that answer common questions, route complex issues, and keep your team focused on high-value customer relationships.
Always-on answering
Handle missed, overflow, and after-hours conversations without putting customers on hold.
Natural conversations
Understand intent, ask follow-up questions, and respond with answers grounded in your business.
Omnichannel continuity
Continue the same customer journey across phone, web chat, WhatsApp, SMS, and email.
Appointments and actions
Book or change appointments, collect details, and trigger the next step in your workflow.
Lead qualification
Capture needs, timing, and intent so sales teams can focus on the best opportunities.
Human handoff
Escalate urgent or sensitive work to your team in Atlas Nexus with a clear summary and the full conversation history.
One AI platform, every customer channel
Atlas keeps the context as customers move between voice, chat, WhatsApp, SMS, and email. Your team sees one continuous conversation instead of fragmented tickets.
From conversation to completed action
Atlas does more than answer. It can collect the right details, book the next step, update your systems, and follow up—then bring in a person when judgment or empathy matters.
Atlas NexusA contact center for the conversations that need your people
Atlas Nexus is where your agents and supervisors pick up when a person is needed. Run it alongside Atlas, so every handoff arrives with the full context, or use it for your team's own calls.
Queues and browser phones
Calls queue by priority and ring the longest-idle available agent in their browser. Set business hours, public holidays, overflow, voicemail, and callbacks per queue.
Handoffs from Atlas
Calls and WhatsApp, Telegram, Messenger, Instagram, or TikTok conversations arrive with what Atlas already learned. On a warm transfer, Atlas briefs your agent before the caller is connected.
Live assist
A live transcript with the call topic, your approved answer hints, and warnings for frustration, possible emergencies, or sensitive topics for the agent to review.
Supervisor desk
See every live call and caller mood in one view. Listen in, whisper to the agent, or join the call when it needs attention.
After the call
AI call summaries, follow-up tickets with callback reminders, and a caller profile that remembers past calls. Agents can call customers back from the desk.
Quality and reports
Score calls against your own QA scorecards, with supervisor review. Track service level, waits, abandonment, and agent performance, and download reports as CSV.
Give every enquiry a useful next step
Configure Atlas around your knowledge, booking rules, escalation paths, and existing systems. Start with one high-value workflow and expand as your team sees the impact.
- Fewer missed calls and abandoned enquiries
- Faster response before new leads go cold
- More appointments booked without extra front-desk pressure
- Clear summaries whenever a person needs to step in
See where Atlas can help first
Tell us where customer conversations slow down, get missed, or require repetitive follow-up.
70 Shenton Way, #11-12 EON Shenton, Singapore 079118
Never miss a customer because your team was busy.
Start with the calls, messages, bookings, or follow-ups that consume the most time. Atlas can be shaped around the way your business already serves and sells.
